Existing Tenants
Rental Payments
Payment Problems
If you are experiencing problems paying your rent please contact Jennifer immediately. Jennifer will discuss your circumstances with you.
Jennifer@ wardhaughproperty.co.uk
01307 463657
Need help managing your rent arrears?
Free impartial advise is available from Citizens Advise Bureau https://www.citizensadvice.org.uk/debt-and-money/help-with-debt/
Useful Information
Christine, Adele or Tracy will visit you within the first 3 months of moving into your new home and every 6 months thereafter.
This enables us to ensure that the property is in good order and to discuss any issues with the property you may have. Please remember that all maintenance and repairs should be reported through our online report a repair Software immediately.
Please do not wait until your 6 monthly property visit as this could exasperate the issue and the severity of damage or repair.
We will always call you to agree on a suitable time to visit the property.
We have a commitment to resolve issues quickly and reliably.
Our easy to use, Online Reporting System, just for our tenants, helps us receive the information that we need in order to understand your problem. It also allows you to upload photos of your problem that may help our contractors to bring the right tools and equipment to fix your problem.
To access the system please click on the repair button below and ensure that you complete the report as thoroughly as possible with a full description and photographs of the issue.
Except in the case of emergencies (which must continue to be reported by telephone) maintenance/repair issues will only be accepted when reported via our website and repair button below.
Fire
If there is a fire at the property under no circumstance should you try to put it out yourself.
You must immediately evacuate the property and then contact the emergency services to report the fire. After that you must contact us by telephone.
Office Hours: Forfar 01307 463657 Arbroath 01241 439 442 Brechin 01356 625333
Gas
If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999.
After that you must contact us by telephone.
Out of Hours 07522 440 936 between 8am and 10pm.
The out of hours phone number is for genuine emergencies only such as a burst pipe, flood, fire or an unforeseen crisis such as a break-in. We will get back to you as soon as we can.
Keys
If you lock yourself out of your home you should call us within office hours. Out of hours you may decide to call a locksmith, however please note that you will be responsible for payment of all locksmith charges.