New Tenants
Renting with us
At Wardhaugh, we are dedicated to offering expert advice and award-winning service to all of our clients, tenants and landlords. We aim to help you find your dream home and move you into it seamlessly.
We find that most tenants will find their new property through the web, either from our Wardhaugh website or from other national portals such as Rightmove, Zoopla and Lettingweb.
With literally hundreds of properties, we’ll help you find the one that’s right for you.
Arrange a Viewing
If you have seen a property that you would like more information about, you can contact us directly or you can just click on the ‘arrange a viewing’ button on the property details page. We will email you the available viewing times for you to arrange online with information and directions of how to get to the property. Viewings can be booked up to 9.30 pm at night for viewings the following day.
Applying for a Property
There a number of steps we will need to go through with you when applying for a property with Wardhaugh.
On request, we will forward to you our online application form. This will gather all the initial information we need to discuss your circumstances prior to your application going forward for full reference and credit checks.
The online comprehensive check will confirm your identity, credit history, affordability and collect references. It is easy to complete however please call us if you are experiencing difficulties.
Your tenancy agreement will be forwarded to you to sign electronically, making the process quick and easy.
The agreement also includes the property inventory and schedule of condition which will be sent electronically under separate cover for each tenant to sign.
Prior to the tenancy commencing we require cleared funds for the first month’s rent and deposit.
On the day your tenancy begins you will be asked to come along to your local Wardhaugh office to collect keys.
You will be introduced to your dedicated Property Manager along with your welcome pack. The pack will include all relevant contact details and outline the support we will provide you with throughout your tenancy.
What to Expect
Please take the time to read through your Tenancy Agreement and Tenant Information Pack and keep these important documents to hand for easy reference.
Here you will find information about your responsibilities in terms of the general maintenance of the property. We want you to be safe and comfortable in your home, so we need you to report any issues that arise so that we can deal with them quickly and effectively.
In addition, we will contact you at the appropriate time to arrange access for required safety inspections to be carried out (e.g. Gas, Electrical, Water System – Legionella Risk Assessment as appropriate to your property) – we appreciate your cooperation with these important safety processes.
In the documentation we have provided you will find important information regarding the regular maintenance of your water supply, shower heads etc. We ask you to pay particular attention to this, particularly if there are any “vulnerable” persons (as defined under the Legionella Risk Assessment information provided) present at the property.
You will also find details about what you need to do if you decide you want to leave your property.
We have a commitment to resolve issues quickly and reliably.
Our easy to use, Online Reporting System, just for our tenants, helps us receive the information that we need in order to understand your problem. It also allows you to upload photos of your problem that may help our contractors to bring the right tools and equipment to fix your problem.
To access the system please click on the repair button below and ensure that you complete the report as thoroughly as possible with a full description and photographs of the issue.
Except in the case of emergencies (which must continue to be reported by telephone) maintenance/repair issues will only be accepted when reported via our website and repair button below.
Fire
If there is a fire at the property under no circumstance should you try to put it out yourself.
You must immediately evacuate the property and then contact the emergency services to report the fire. After that you must contact us by telephone.
Office Hours : Forfar 01307 463657 Arbroath 01241 439 442 Brechin 01356 625333
Emergency Out of hours 07522 440 936
Gas
If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999.
After that you must contact us by telephone.